In a recent USA Today poll, it was found that readers are most confused on user manual over other “technological things”, which only proves that user manuals are seldom read by consumers and end-users alike. Big companies have tried to redirect their approach on user manuals. It has gone from being inside the box once a device has been purchased to just being an optional downloadable document available on their websites should the user need it.
There have been steps taken to improve user guides writing to make it easier for the common end-user to understand. For developers, it’s a more difficult situation as their product does not come in physical form, so the opportunity to present a physically printed user manual is off the table. There are, however, available resources for guidelines on how to begin writing an in-house software user manual.
To help you start, here are some few pointers on how to write an easy-to-understand software user manual.
Know the goal and objectives of the user manual
Before trying to write an in-house lg e612f user manual for your software, you have to have an idea of your end-goal. The purpose must be defined to set tone and direction to the writing process which will ultimately determine its success. Clear objectives must be set as this will serve as your guideline as you work through the user manual writing.
Know your target audience
Setting up a list of objectives is not enough if you have no idea who your target audience is. Knowing the possible readers of your user manual will allow you to tailor-fit your way of writing specifically on how it can be perceived by the audience so you can connect more easily to the reader. This will help improve the manual’s understandability and will determine its success.